Privacy Policy

Concern Worldwide (UK) is a subsidiary of Concern Worldwide – an international humanitarian organisation that specialises in tackling hunger among the most vulnerable people in the world’s poorest places. Our work would be impossible without the compassion and generosity of our donors and supporters. We are committed to protecting the privacy of our supporters, staff and anyone else who entrusts their personal information to us.

We always endeavour to protect your personal information through compliance with the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, the General Data Protection Regulation and other relevant laws and regulations.

Concern Worldwide (UK) is a registered charity – registered charity numbers 1092236 (England and Wales) and SC038107 (Scotland) – and a charitable company limited by guarantee, registered in England and Wales under company number 4323646. The following Concern Worldwide (UK) Privacy Statement explains how we collect, store, use and protect personal information.

For the purposes of this privacy statement, Concern Worldwide (UK) is a Data Controller.

You can read Concern Worldwide (UK)’s privacy statement on its website at www.concern.org.uk/privacy

Concern Worldwide (UK) has partnered with Act For Peace to run the “Ration Challenge” fundraising campaign.

Act for Peace ABN 86 619 970 188 of Level 7, 379 Kent Street, Sydney NSW 2000AfP, is the global implementing agency of the Ration Challenge and owner of the Intellectual Property Rights in the Ration Challenge.

For the purposes of this privacy statement, Act For Peace is a Data Processor.

This privacy statement relates specifically to personal data processed as a result of your participation in the Ration Challenge and provides you with the following information:

  • Where and how your personal data is processed
  • Specific information for Ration Challenge participants
  • Specific information for supporters of Ration Challenge participants
  • Your rights with regards to your information
  • Changes to our privacy statement
  • Contacting our Data Protection Officer

Act For Peace will not process your personal data beyond the scope of the Ration Challenge and as directed by Concern Worldwide (UK).

Where and how your personal data is processed

Act For Peace is established in Australia i.e. outside the EEA, and processes your personal data in relation to the Ration Challenge outside the EEA. Concern Worldwide (UK) has implemented safeguards to protect your personal data including using EU Standard Contractual Clauses in its agreement with Act For Peace. Other safeguards may also be in place where your personal data is processed outside the EEA as part of the Ration Challenge – for example, Binding Corporate Rules or where personal data is transferred to a country on the basis of an EU Adequacy Decision.

Concern Worldwide (UK) adds records of fundraising efforts of its supporters to its Customer Relationship Management (“CRM”) database which is located in the EEA. Where Concern Worldwide (UK) further processes your personal data and such processing takes place outside the EEA, sufficient safeguards as described above will be in place (for example where we use HTML emailing services located outside the EEA). All such processing will be done in compliance with data protection legislation and in line with Concern Worldwide (UK)’s privacy statement www.concern.org.uk/privacy.

Specific Information for Ration Challenge Participants

Personal data we collect from you

When you sign up for the Ration Challenge, you will provide us with some personal data about yourself. This information will include, but may not be limited to:

  • Name
  • Email address
  • Mobile phone number, or another type of phone number
  • Address
  • Fundraising activity including the amount raised, number of sponsors, fundraising target and related information
  • Communication preferences

Other personal information we may collect and Cookies

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Information about your visit to the Concern Worldwide (UK) website, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number

We are also working closely with third parties (including, business partners, sub-contractors in technical, payment and delivery services, advertising networks, data analytics service providers, search information providers) in relation to the Ration Challenge and may receive information about you from them. All such processing of your personal data will be done in compliance with data protection legislation.

We may receive information from a service provider contracted by us to carry out re-marketing which involves displaying our advertisements on other sites. In that context, we may receive information in relation to your browsing of those advertisements on those other sites.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a positive and relevant experience when you browse our website and also allows us to improve our site and its functionality. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

How is my personal data processed?

General Information

Act For Peace uses a system called Raisely to allow you to set up a fundraising page. Raisely will store your personal data. The transfer of your personal data into Raisely is protected with TLS encryption and access is protected by account details and password control. Raisely is a sub-processor of Act For Peace and Act For Peace will have imposed sufficient contractual obligations and/or other safeguards on Raisely for the protection of personal data.

Concern Worldwide (UK) will process your personal data to facilitate sending you Ration Challenge packs and, where you allow us, to communicate with you about other events Concern Worldwide (UK) may undertake.

Act For Peace use integrations to process and transfer records of fundraising activities and signups into a CRM system called SalesForce where Act For Peace monitors the progress of the Ration Challenge campaign and may otherwise process your personal data (for example sending you communications and updates). This system is encrypted and secured in a variety of ways. Salesforce is a sub-processor of Act For Peace and Act For Peace will have imposed sufficient contractual obligations and/or other safeguards on Salesforce for the protection of personal data.

Act For Peace uses a system called Marketing Cloud to generate HTML email communications and updates for Ration Challenge participants. Marketing Cloud is a sub-processor of Act For Peace and Act For Peace will have imposed sufficient contractual obligations and/or other safeguards on Marketing Cloud for the protection of personal data.

Social Media

Concern Worldwide (UK) and Act For Peace may use your personal data via social media platforms such as Facebook to further extend the reach of the campaign. This processing allows the campaign to be advertised to individuals which Facebook analytics determines may be interested in the Ration Challenge. You can find out more information about how your personal data may be used in this way on Facebook.

Where you post videos and other material relating to your participating in the Ration Challenge on social media and tag Concern Worldwide (UK), we may share those posts and may contact you via that social media outlet to ask for your consent to use that material in communication campaigns in order to promote the campaign further. For example, creating promotional videos involving participants opening their ration packs or otherwise participating.

Communications

Through your involvement with the Ration Challenge campaign, Act For Peace and Concern Worldwide (UK) may contact you with updates, thank you emails, tips on fundraising, health and safety information or other information specifically linked to your involvement with the campaign.

Where you have opted in to direct marketing communications via Email, SMS or Phone, your data may be stored by Concern Worldwide (UK) so that we may contact you about other fundraising opportunities or other ways you can help Concern Worldwide (UK). Your personal data will be processed in compliance with Concern Worldwide (UK)’s privacy statement.

You have the right at all times to update your communication preferences and you can do so by emailing enquiries.info@concern.net

Profiling

Concern Worldwide (UK) and Act For Peace do not make automated decisions about personal data stored in relation to the Ration Challenge, except where an automatic email may be sent to you based on completing the registration process and reaching fundraising targets. Concern Worldwide (UK) and Act For Peace may systematically analyse their database looking for data analytics and trends during the campaign to assist in the effective running of the campaign and extending the reach of the campaign to the most relevant audiences.

Concern Worldwide (UK) further profiles its CRM database and you can find out more information on this at www.concern.org.uk/privacy

What’s the legal basis for us processing your personal data?

Concern Worldwide (UK) and Act For Peace will have specific legal bases upon which they rely when processing your personal data during the Ration Challenge and otherwise. Those legal bases include:

  1. where you have given consent to the processing of your personal data for one or more specific purposes;
  2. where processing is necessary for the performance of a contract to which you are a party;
  3. where processing is necessary for compliance with a legal obligation to which the Concern Worldwide (UK) or Act For Peace is subject;
  4. where processing is necessary in order to protect your vital interests or of another natural person;
  5. where processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in Concern Worldwide (UK);
  6. where processing is necessary for the purposes of pursuing our legitimate business interests, except where such interests are overridden by your interests or fundamental rights and freedoms.

Where we rely on your consent, you have the ability to withdraw that consent at any time.

Examples of lawful bases in specific contexts include:

Specific Purpose Lawful Basis
Registering your fundraising page for the Ration Challenge The legitimate interest of Concern Worldwide (UK) in running this fundraising campaign
Sending you Ration Challenge Packs The legitimate interest of Concern Worldwide (UK) in running this fundraising campaign
Sending you communications about the Ration Challenge The legitimate interest of Concern Worldwide (UK) in running this fundraising campaign
The processing of personal data outside the EEA by Act For Peace, Salesforce, Raisely and other third parties involved in the campaign subject to sufficient safeguards for the protection of personal data The legitimate interest of Concern Worldwide (UK) in running this fundraising campaign
Other electronic communications to you about other ways you can help Concern Worldwide (UK) Your consent based upon your selection of a preferred communication method (Email, SMS, Phone). You have the right at all times to update your communication preferences and you can do so by emailing enquiries.info@concern.net
Postal communications to you about other ways you can help Concern Worldwide (UK) The legitimate interest of Concern Worldwide (UK) in communicating with its supporters, except where you have asked us not to send you such material – you can do so by emailing enquiries.info@concern.net
Our use of social media to extend the advertising reach of the Ration Challenge The legitimate interest of Concern Worldwide (UK) in running this fundraising campaign
The statistical analysis (“profiling”) of data during this campaign and otherwise The legitimate interest of Concern Worldwide (UK) in running this and other fundraising campaigns and to improve its effectiveness except where you have asked not to be included for profiling – you can do so by emailing enquiries.info@concern.net
Creating videos and other promotional material involving participants on social media and otherwise Your consent based upon our communication with you to request such consent and your agreement to allow Concern Worldwide (UK) to use that material

Disclosures of your personal data

Concern Worldwide (UK) and Act For Peace will not disclose your personal data to third parties except where we have entered into a contractual arrangement for the provision of a service to you or to Concern Worldwide (UK) or Act For Peace which will not affect your rights.

With reference to your involvement in the Ration Challenge, your personal data will be disclosed to:

  • Act For Peace (data processor)
  • Raisely (sub processor of Act For Peace)
  • Salesforce (sub processor of Act For Peace)
  • Suppliers for the provision of Ration packs (sub processor of Concern Worldwide (UK))
  • Social Media (data processors and data controllers)
  • Marketing Cloud (sub processor of Act For Peace)
  • Homemade Digital (sub processor)
  • Axis (sub processor)

Concern Worldwide (UK) may also further disclose personal data to trusted third parties and suppliers of services to Concern Worldwide (UK). Further information about this is available from www.concern.org.uk/privacy

We may disclose personal data where we are legally compelled to do so.

Retention of your personal data

Without affecting your rights as described below, Concern Worldwide (UK) has entered into a multi-annual contract with Act For Peace to run the Ration Challenge campaign. When you set up a fundraising page for the Ration Challenge, Act For Peace will maintain your account and fundraising history for an initial period of 12 months. If you do not participate in the Ration Challenge again, your account and personal data will then be fully deleted by Act For Peace. If you ask to take part again, your personal data will be maintained for an additional 12 months.

Information about fundraising supporters held by Concern Worldwide (UK) is generally stored for a period not exceeding 7 years from a supporter’s final donation.

Specific Information for Supporters of Ration Challenge Participants

Personal data we collect from you

When you choose to support a participant of the Ration Challenge, we collect some personal data about you:

  • Name
  • Email address
  • Donation details
  • Communication Preferences

Other personal information we may collect and Cookies

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • Information about your visit to the Concern worldwide (UK) website, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number

We are also working closely with third parties (including, business partners, sub-contractors in technical, payment and delivery services, advertising networks, data analytics service providers, search information providers) in relation to the Ration Challenge and may receive information about you from them. All such processing of your personal data will be done in compliance with data protection legislation.

We may receive information from a service provider contracted by us to carry out re-marketing which involves displaying our advertisements on other sites. In that context, we may receive information in relation to your browsing of those advertisements on those other sites.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a positive and relevant experience when you browse our website and also allows us to improve our site and its functionality. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

How is my personal data processed?

General Information

Donations to a participant are processed securely by Stripe (privacy information here https://stripe.com/ie/privacy) as processed through Act For Peace’s fundraising page using a system called Raisely.

Act For Peace use integrations to process and transfer records of donations into a CRM system called SalesForce where Act For Peace monitors the progress of the Ration Challenge campaign and may otherwise process your personal data (for example sending you communications and updates). This system is encrypted and secured in a variety of ways. Salesforce are a sub processor of Act For Peace who will have imposed sufficient contractual obligations and/or other safeguards on them for the protection of personal data.

Social Media

Concern Worldwide (UK) and Act For Peace may use your personal data via social media platforms such as Facebook to further extend the reach of the campaign. This processing allows the campaign to be advertised to individuals which Facebook analytics determines may be interested. You can find out more information about how your personal data may be used in this way on Facebook.

Communications

Where you have opted into direct marketing communications via Email, SMS or Phone, your data may be stored by Concern Worldwide (UK) so that we may contact you about other fundraising opportunities or other ways you can help Concern Worldwide (UK). Your personal data will be processed in compliance with Concern Worldwide (UK)’s privacy statement www.concern.org.uk/privacy.

You have the right at all times to update your communication preferences and you can do so by emailing enquiries@concern.net

Profiling

Concern Worldwide (UK) and Act For Peace do not make automated decisions about personal data stored in relation to the Ration Challenge. Concern Worldwide (UK) and Act For Peace may systematically analyse their database looking for data analytics and trends during the campaign to assist in the effective running of the campaign and extending the reach of the campaign to the most relevant audiences.

Concern Worldwide (UK) further profiles its CRM database and you can find out more information on this at www.concern.org.uk/privacy

 

What’s the legal basis for us processing your personal data?

Concern Worldwide (UK) and Act For Peace will have specific legal bases upon which they rely when processing your personal data during the Ration Challenge and otherwise. Those legal bases include:

  1. where you have given consent to the processing of your personal data for one or more specific purposes;
  2. where processing is necessary for the performance of a contract to which you are party;
  3. where processing is necessary for compliance with a legal obligation to which the Concern Worldwide (UK) or Act For Peace is subject;
  4. where processing is necessary in order to protect your vital interests or of another natural person;
  5. where processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in Concern Worldwide (UK);
  6. where processing is necessary for the purposes of pursuing our legitimate business interests except where such interests are overridden by your interests or fundamental rights and freedoms.

Where we rely on your consent, you have the ability to withdraw that consent at any time.

Examples of lawful bases in specific contexts include:

Specific Purpose Lawful Basis
Processing a donation you have made The legitimate interest of Concern Worldwide (UK) in running this fundraising campaign
The processing of personal data outside the EEA by Act For Peace, Salesforce, Raisely and other third parties involved in the campaign subject to sufficient safeguards for the protection of personal data The legitimate interest of Concern Worldwide (UK) in running this fundraising campaign
Other electronic communications to you about other ways you can help Concern Worldwide (UK) Your consent based upon your selection of a preferred communication method (Email, SMS, Phone). You have the right at all times to update your communication preferences and you can do so by emailing enquiries@concern.net
Our use of social media to extend the advertising reach of the Ration Challenge The legitimate interest of Concern Worldwide (UK) in running this fundraising campaign
The statistical analysis (“profiling”) of data during this campaign and otherwise The legitimate interest of Concern Worldwide (UK) in running this and other fundraising campaigns and to improve its effectiveness except where you have asked not to be included for profiling

Disclosures of your personal data

Concern Worldwide (UK) and Act For Peace will not disclose your personal data to third parties except where we have entered into a contractual arrangement for the provision of a service to you or to Concern Worldwide (UK) or Act For Peace which will not affect your rights.

With reference to your involvement in the Ration Challenge, your personal data will be disclosed to:

  • Act For Peace (data processor)
  • Stripe (for the secure processing of donations)
  • Raisely (sub processor of Act For Peace)
  • Salesforce (sub processor of Act For Peace)
  • Social Media (data processors and data controllers)
  • Marketing Cloud (subprocessor of Act For Peace)
  • Homemade Digital (sub-processor)
  • Axis (sub-processor)

Concern Worldwide (UK) may also further disclose personal data to trusted third parties and suppliers of services to Concern Worldwide (UK). Further information about this is available from www.concern.org.uk/privacy

We may disclose personal data where we are legally compelled to do so.

Retention of your personal data

Without affecting your rights as described below, Concern Worldwide (UK) has entered into a multi- annual contract with Act For Peace to run the Ration Challenge campaign. When you make a donation to participant for the Ration Challenge, Act For Peace will maintain your account and donation history for an initial period of 12 months. If you do not support a participate in the Ration Challenge again, your account and personal data will then be fully deleted by Act For Peace. If you support a Ration Challenge participant again, your personal data will be maintained for an additional 12 months.

Information about fundraising supporters held by Concern Worldwide (UK) is generally stored for a period not exceeding 7 years from a supporter’s final donation.

Your rights with regard to your information

You have rights under UK Data Protection legislation with regard to our processing of your data. You can exercise these rights at any time by contacting us in writing at: Supporter Care, Concern Worldwide, 47 Frederick Street, Belfast, BT1 2LW.

You have the right to be informed about any personal data that we hold which relates to you and to access such data, including how we acquired such data and the purposes for which it is being used. This right requires us to give you a copy of your personal data which you may have supplied to us via our website or in other correspondence and interactions.

To exercise this right, you must make your request in writing to the Belfast address specified above and include a copy of your passport or driving licence and a recent utility bill to verify your name and address. There is no fee for this service. Your request will be dealt with as soon as possible and we will respond to you within one month from the date on which your request was received.

You have the right to have inaccurate personal data corrected. If you discover that we hold inaccurate personal data about you, you have the right to instruct us to correct that information. If you inform us of any changes to your personal information, we will update our records accordingly. If you wish to request that we correct inaccurate information about you please email us at enquiries.info@concern.net or write to the Belfast address above.  We will respond as soon as possible and within one month from the date on which your instructions are received.

In certain circumstances, you have the ‘Right to be Forgotten’. This means that you can request that Concern Worldwide (UK) removes any and all references to you from our records and systems. We will comply with all such requests in a timely manner, as required by the General Data Protection Regulation, unless other operational or legal obligations require us to retain such data for a particular purpose and/or period of time.

You have the right, at all times, to restrict or object to any processing of your personal data which you find intrusive, excessive or unwarranted. Concern will respect your right to do so, but may need to continue such processing where required do to so by law, or within the terms of an existing contractual arrangement.

Where technically feasible and appropriate you have the right to data portability.

If you feel your personal data has been processed inappropriately, please let us know and we will do everything we can to rectify the situation. You have the right to lodge a complaint with the Information Commissioner’s Office in the UK if you feel your rights or freedoms have been infringed upon.

Changes to our privacy statement

Any changes we may make to our privacy statement in the future will be posted on this web page. Please check this Privacy Statement occasionally to see any updates or changes to our privacy statement.

Contacting our Data Protection Officer

You can contact Concern Worldwide (UK)’s Data Protection Officer by emailing dpo@concern.net